We are with you all the way!
Dependable Support you can always count on
At the end of the day, things happen. Support to us is more than just technical guidance and problem solving. It is also about being here with you as the business environment changes, and as the unexpected happens. It is a collaboration that brings the best of our team and your team to help you solve the business problems of today and tomorrow and help you level up.
We stand behind our solution to get you ahead!
Your Point of Sale Cloud subscription includes total care to keep your software free of defects. Any bugs and software problems will be fixed free of charge. And you’ll get automatic updates as new versions become available. Plus you will receive free online training aids to guide you through all the system features. In addition, our help desk messaging system is right there on your POS Terminal. Report issues or ask questions through the help desk from: 9 AM to 3 AM EST, Seven days a week, 365 days a year.
Enterprise level support with constant touch points
For the ultimate service and support experience, use our triage team as your support department. Using this option, you register all of your internal and external vendors with us, and we become a single point of contact for your entire organization. We route any issues to the relevant people; either in your organization or at external vendors and providers. Our skilled technicians will document all issues, communicate and follow up with the appropriate parties, and provide electronic leave-behinds along with weekly case summaries.